Responsible Gaming

Responsible gaming at Lira Spin on liraspini.com is about enjoying casino entertainment in a conscious, informed, and controlled way. The Lira Spin version of our service is designed to help you OBSERVE your own play, EXPAND the tools you use to stay in control, and REFLECT on whether gambling fits your personal and financial situation. Gambling is never a solution to financial or personal problems and should only ever be viewed as paid entertainment, where the risk of loss is real and expected.

Lira Spin is operated by Fortuna Lira B.V., registered in Willemstad, Curaçao, under a Curaçao eGaming sublicense (master licence 365/JAZ, sublicense GLH-OCCHKTW07092023). The operator does not hold a licence from the UK Gambling Commission (UKGC). This means you will not benefit from the full range of UKGC protections, such as UK-approved Alternative Dispute Resolution (ADR) bodies or mandatory participation in UK schemes like GamStop. In response, we implement robust internal responsible gaming measures as described on this page, and we strongly encourage you to use independent UK tools and support services whenever you play.

Our support team is available to help you configure limits, request breaks or self-exclusion, and to obtain information about specialist support services. If at any time you feel that your gambling on liraspini.com is no longer under control, we ask you to contact us immediately so that we can work with you to reduce harm, up to and including closing your account.

Risk Awareness

Understanding the risks of gambling is the first step in protecting yourself. Gambling on liraspini.com always involves the possibility of losing your money, and the odds are structured so that the house has a long-term advantage. Features such as high betting limits, Bonus Buy and Auto-Spin, available on Lira Spin but restricted on many UKGC-licensed sites, can accelerate both wins and losses. Because the Lira Spin service is operated under a Curaçao licence, you are not covered by the UK regulatory safety net, which increases your personal responsibility to monitor your play and seek help early.

Possible signs that your gambling might be becoming problematic include:

• Spending more time or money gambling than you planned, and finding it hard to stop once you start.
• Frequently thinking about gambling outside playing sessions, including planning how to get more money to gamble.
• Chasing losses by increasing your stakes or returning quickly after a loss to "win money back".
• Hiding or downplaying your gambling from family or friends, or feeling guilty about how much you play.
• Using gambling to escape from stress, depression, anxiety, loneliness or other personal difficulties.
• Borrowing money, selling possessions or missing bills, rent, or other obligations to fund gambling.

Use the brief self-assessment below to OBSERVE your current situation, EXPAND your awareness of risk, and REFLECT honestly on whether you need to change your behaviour.

Self-Assessment: Questions To Ask Yourself

• Do I often gamble longer than I intended, or spend more than I originally decided was affordable?
• Have I ever lied to people who are important to me about how much I gamble or how much I have lost?
• Have I missed work, studies, family events or other important commitments because of gambling or recovering from gambling?
• Have I needed to increase my usual stake size over time to get the same level of excitement?
• Do I feel restless, irritable or anxious when I try to cut down or stop gambling, even for a few days?
• Have I borrowed money, used credit, or fallen behind on bills as a direct result of gambling?
• Have friends or family ever expressed concern about my gambling, even if I disagreed with them?

If you answered "yes" to any of these questions, we strongly recommend that you take immediate steps to limit or stop gambling, use the tools described below, and contact a professional support service such as GamCare or Gambling Therapy for a confidential discussion.

Limits & Tools

We encourage every player on liraspini.com to set clear, written limits before they start gambling and to stick to them. While Lira Spin operates under a Curaçao licence rather than a UKGC licence, we voluntarily offer a range of tools similar to UK best practice, helping you OBSERVE your play, EXPAND your self-control options, and REFLECT before continuing. Please note that, because we are not UKGC-regulated, these tools are offered as contractual features of our service and not as statutory protections.

Deposit Limits (Daily, Weekly, Monthly)

1. Access the limits area: Log in to your account on liraspini.com and go to "My Account" > "Responsible Gaming" > "Deposit Limits". If you cannot locate this, use the help or support section and search for "limits".
2. Choose the period: Select whether you want a daily, weekly, and/or monthly deposit limit. We recommend setting all three. For example:
   • Daily limit: an amount you can comfortably afford to lose in one day (e.g. £20).
   • Weekly limit: a maximum you are prepared to lose across seven days (e.g. £50).
   • Monthly limit: a total loss you can afford in a month after paying all essential costs (e.g. £100).
3. Enter your amounts: Type the maximum amounts (in GBP) into the relevant fields and confirm. Always choose figures that you could afford to lose entirely without borrowing, missing bills, or harming your standard of living.
4. Confirm and cooling-off: Once submitted, reductions to your limits normally take effect immediately or as soon as technically possible. Increases or removal of limits will only become effective after a cooling-off period (for example, 24 hours), and you may be asked to reconfirm your decision. We reserve the right to refuse requests to increase limits if we identify signs of risky play.

Time Limits and Session Controls

High-speed play, Auto-Spin and Bonus Buy features available on Lira Spin can lead to rapid losses, especially for experienced UK players accustomed to UKGC stake caps. We therefore provide session control tools to help you manage time as well as money.

• Session timer: In your "Responsible Gaming" settings, you can activate a session timer (for example, 30, 60 or 120 minutes). When the chosen time has passed, you will receive an on-screen notification inviting you to log out or take a break before continuing.
• Reality checks: You may enable pop-up reminders at fixed intervals (for example, every 30 minutes) summarising how long you have been playing and your net result. These prompts help you REFLECT and decide whether to stop.
• In-game reminders: Where supported by a game provider, you may see optional "reality check" messages or responsible gaming banners in the game window. These are there to help, and we encourage you to act on them.

Short Breaks ("Time-Out" 24 - 72 Hours)

1. Navigate to Time-Out: While logged in, go to "My Account" > "Responsible Gaming" > "Time-Out" or "Short Break".
2. Select the duration: Choose a break of at least 24 hours and up to 72 hours (1 - 3 days). We recommend choosing the longest period you think you need to regain control or gain perspective.
3. Confirm your Time-Out: Read the information presented, then confirm your request. After confirmation:
   • You will be unable to make deposits or place bets during the Time-Out period.
   • In most cases you will still be able to log in to check your balance and request withdrawals, but not to gamble.
   • Your Time-Out will end automatically once the chosen period has passed; we do not shorten Time-Outs on request.
4. Use the time constructively: During your Time-Out, consider contacting an independent support service, speaking with trusted friends or family, and reviewing your finances. Use this pause to REFLECT honestly on whether continuing to gamble is in your best interests.

Time-Outs are a useful tool, but if you are experiencing persistent problems or strong urges to gamble, we strongly recommend using long-term self-exclusion rather than relying on short breaks alone.

Self-Exclusion

Self-exclusion is a stronger measure than a simple Time-Out. It is designed for players who recognise that their gambling on liraspini.com is causing harm or is likely to do so. By self-excluding, you ask us to prevent you from using your account for a fixed or indefinite period. Because Lira Spin is licensed in Curaçao and not by the UKGC, self-exclusion is limited to our own platform and does not automatically apply to other gambling websites. We therefore recommend combining self-exclusion on Lira Spin with national schemes such as GamStop (for UK-licensed sites) and technical blocking tools such as Gamban or BetBlocker.

How to Request Self-Exclusion (6 Months to Lifetime)

1. Locate the self-exclusion option: After logging in on liraspini.com, go to "My Account" > "Responsible Gaming" > "Self-Exclusion". If you cannot access your account, contact customer support and clearly state that you wish to self-exclude.
2. Choose the exclusion period: You will typically be offered several options, such as:
   • 6 months
   • 1 year
   • 5 years
   • Lifetime (indefinite) exclusion
   Select the minimum period during which you are certain you should not be able to gamble. Longer periods provide stronger protection.
3. Confirm your decision: Read the explanation of consequences carefully. You may be asked to tick a box confirming that you understand self-exclusion cannot normally be reversed before the end of the chosen period. Submit your request to complete the process.
4. Support contact: If you need help while completing the form, use live chat or the support contact details provided on liraspini.com and clearly mention "Self-Exclusion Request". Our team may ask additional questions to OBSERVE risk indicators and EXPAND the protective measures applied to your account (e.g. by also blocking marketing communications).

Consequences of Self-Exclusion

• Access to your account: During the self-exclusion period, you will not be able to log into your account for the purpose of gambling or making deposits. In some cases, login for the sole purpose of checking balances or initiating withdrawals may remain available; if not, our support team can assist you with withdrawals while you are excluded.
• Deposits and betting: We will use reasonable technical measures to prevent you from depositing or placing bets using any account that we can link to you. Opening new accounts or providing different personal details to bypass self-exclusion is a serious breach of our terms and may result in permanent closure and forfeiture of bonuses.
• Withdrawals and refunds: Self-exclusion is not intended to confiscate your lawful real-money balance. Subject to our normal verification and anti-money laundering checks, you may request withdrawal of any remaining cash balance by contacting support. Wagers placed before self-exclusion remains valid, and winnings or losses from such wagers will be processed under our standard terms.
• Marketing communications: Once we process your self-exclusion request, we will take reasonable steps to remove you from marketing lists relating to Lira Spin and associated brands operated by Fortuna Lira B.V., so you do not receive promotional emails or SMS during the exclusion period.
• After the exclusion period: For fixed-term exclusions, access does not always automatically resume. Depending on our policies at the time, you may be required to contact us to request reactivation, and we may conduct additional checks or decline reactivation if we believe this is necessary to protect you.

Because we operate under a Curaçao licence, self-exclusion on liraspini.com does not extend to other gambling sites, and you will not be covered by GamStop unless you register separately with that scheme. We strongly recommend registering with GamStop (for UK-licensed sites) and using blocking software if you are struggling to control your gambling.

Support Resources

If you believe you might be at risk of gambling-related harm, professional and confidential support is available. Lira Spin encourages all users of the Lira Spin service to OBSERVE early warning signs, EXPAND their support network beyond the casino environment, and REFLECT with qualified professionals. The following information is focused on players based in the United Kingdom, but most organisations also provide help to people accessing offshore sites such as liraspini.com.

Local Support - United Kingdom

• National Gambling Helpline (GamCare): Freephone 0808 8020 133 (UK only), 24 hours a day, 7 days a week. Trained advisers offer confidential support, information and referrals to local treatment services in English.
• GamCare online services: Live chat, online forums and structured programmes are available via gamcare.org.uk. These services are suitable for players and affected others.
• NHS gambling services: The NHS provides specialist gambling treatment clinics in England and other UK regions. See official NHS pages or speak to your GP to discuss a referral.
• GamStop (UK self-exclusion scheme): Registering with GamStop at gamstop.co.uk allows you to self-exclude from all participating online gambling businesses licensed by the UKGC. Lira Spin on liraspini.com is not part of GamStop because it is not UKGC-licensed, but we still strongly recommend registering if you live in the UK.

International Support Organisations

National and Cross-Border Self-Exclusion Schemes

• United Kingdom - GamStop: Covers most online gambling sites licensed by the UKGC. Does not cover Curaçao-licensed sites such as liraspini.com, so you must also use our internal self-exclusion tools and consider blocking software.
• Spain - RGIAJ: The "Registro General de Interdicciones de Acceso al Juego" (RGIAJ) allows residents to exclude themselves from licensed gambling in Spain. If you reside in Spain or spend significant time there, check your eligibility via official Spanish government channels.
• Other jurisdictions: Many countries have national or regional self-exclusion registers. If you are accessing the Lira Spin service from outside the UK, please consult your local regulator's website for details.

Blocking Software and Technical Tools

• Gamban: Paid software that blocks access to most gambling websites and apps across devices. See gamban.com for details.
• BetBlocker: Free blocking software that restricts access to a wide range of gambling sites and apps. See betblocker.org.
• ISP and device filters: Some UK internet service providers (ISPs) offer optional gambling blocks. As mentioned in our profile data, certain ISPs may already block access to liraspini.com by default; you can choose to keep such blocks in place as an additional safeguard.

Family and Affected Others

• GamAnon (Gamblers Anonymous family groups): Support meetings (in person and online) for family members and friends of people with gambling problems. See gamblersanonymous.org for links.
• Online forums and chats: GamCare, Gambling Therapy and similar organisations host moderated forums and support groups specifically for affected family members and partners.

All of these services operate independently from Lira Spin. We do not receive information about what you discuss with them, unless you choose to share it with us. Their services are confidential within the limits set out in their own privacy and safeguarding policies.

Help for Family

Gambling-related harm rarely affects only the person who gambles. Family members, partners, friends and colleagues may also experience stress, financial pressure, conflict and loss of trust. Lira Spin recognises the important role that family and friends can play in helping someone OBSERVE their behaviour, EXPAND their support network and REFLECT on the need for change. However, only trained professionals can provide clinical diagnosis and treatment; we strongly encourage you to involve them early.

Starting the Conversation

• Choose a calm moment: Avoid starting the conversation during or immediately after gambling, or during an argument. Plan a time when both of you are relatively calm and unlikely to be interrupted.
• Focus on impact, not blame: Use "I" statements such as "I feel worried when..." rather than accusations. Explain the specific ways gambling is affecting you and the household (for example, missed bills, anxiety, or lack of sleep).
• Listen and acknowledge: Allow the person to share their perspective without interruption. Acknowledge that stopping or reducing gambling can be difficult, especially where it has become a coping mechanism.
• Encourage professional help: Suggest contacting GamCare, Gambling Therapy, a GP, or another local service together. Offer to sit with them while they make the call or use online chat.

Support for Families and Friends

• GamCare Forum and Chatrooms: Provide sections for affected others to share experiences and coping strategies. See gamcare.org.uk/forum.
• Gambling Therapy Family & Friends Groups: Offer online forums and live support groups for people affected by someone else's gambling. See gamblingtherapy.org.
• GamAnon (Gamblers Anonymous family groups): Peer-support meetings (online and offline) for relatives and friends. Details are available via the Gamblers Anonymous website.

Recommended Next Steps for Families

1. Protect your finances: Where appropriate, separate finances, limit joint credit exposure, and ensure essential bills, rent and food are prioritised. Consider seeking independent financial advice if necessary.
2. Encourage a professional assessment: Support the person in speaking with their GP or a specialist service about their gambling. Professional assessment is often necessary to plan effective treatment, especially where other mental health issues are present.
3. Set clear boundaries: Agree on what you can and cannot do (for example, not lending money to fund gambling, insisting that certain bills are paid first, or asking the person not to gamble in shared spaces).
4. Look after yourself: Access support for your own emotional wellbeing, such as counselling, support groups or online forums. Supporting someone with an addiction can be exhausting; you deserve help too.

While Lira Spin cannot mediate personal or family disputes, we can support players who choose to take protective steps such as self-exclusion, and we will cooperate with reasonable requests to help reduce harm within the scope of our technical and legal capabilities.

Operator's Commitment

Lira Spin, operated by Fortuna Lira B.V. under Curaçao eGaming licence 365/JAZ (sublicence GLH-OCCHKTW07092023), is committed to implementing responsible gaming practices that reflect established UK industry standards, even though the Lira Spin product is not regulated by the UK Gambling Commission. Our goal is to OBSERVE risk indicators within our environment, EXPAND the tools we provide for self-protection, and REFLECT these commitments transparently in our policies. Nevertheless, it is important to understand that, as an offshore Curaçao-licensed operator, the level of regulatory oversight and enforcement is different and, in many respects, lower than under UKGC regulation.

Internal Risk-Check and Monitoring Procedures

• Behavioural analysis: We monitor gameplay patterns for signs of elevated risk, such as sudden increases in deposit amounts, high-frequency betting sessions, repeated bonus-buy use, or extended play sessions without breaks. These checks are designed to identify potential harm, not to guarantee its prevention.
• Automated alerts: Our systems may generate alerts when your activity crosses certain internal thresholds (for example, cumulative losses over a period, unusually large bets compared with your history, or attempts to reverse withdrawals). These alerts can trigger on-screen warnings or internal reviews.
• Warning messages and interventions: Where appropriate, we may display in-session warning messages encouraging you to review your limits, take a break, or consider self-exclusion. In higher-risk cases, our team may proactively contact you to discuss your play and suggest or apply additional protective measures.
• Limit and exclusion enforcement: When you set deposit limits, Time-Outs or self-exclusions, we take reasonable steps to enforce them across accounts that we can reliably link to you, based on the information we hold. However, technical and practical limitations mean we cannot guarantee that all attempts to circumvent restrictions will be prevented.

When We May Initiate Contact

• Unusual or high-risk activity: If we OBSERVE activity suggesting that you may be experiencing difficulties in controlling your gambling (for example, sustained high losses, repeated attempts to remove limits, or rapid increases in stake size), we may contact you using your registered details. Contact may include questions about affordability, suggestions to reduce limits, or offers of self-exclusion.
• Self-exclusion-related behaviour: If you attempt to open new accounts, change personal details without clear justification, or otherwise appear to be trying to bypass previous limits or self-exclusions, we may block access and request clarification or evidence before allowing further play.
• Legal and regulatory obligations: As a Curaçao-licensed operator, we must comply with applicable anti-money laundering and fraud-prevention laws and with the conditions of our eGaming licence. In some cases, this may require us to restrict or close accounts, request additional information, or decline transactions where we cannot satisfy these obligations.
• Refusal or restriction of service: If we have strong grounds to believe that continued gambling on liraspini.com would seriously increase the risk of harm, we may, at our discretion, decline to accept further deposits or bets, or permanently close your account, even without your request.

While we strive to act responsibly, our monitoring tools have limitations and cannot replace your own duty of care to manage your gambling. You remain responsible for how you use our services and for seeking independent professional help where needed.

Updates

Responsible gaming standards and regulatory expectations evolve over time. Lira Spin will OBSERVE relevant developments in Curaçao, the UK and other key markets, EXPAND our policies and tools where necessary, and REFLECT these changes on this page and in our general terms and conditions. Because we operate outside the UKGC framework, we pay particular attention to widely recognised best practices and to guidance issued by reputable organisations such as GamCare and Gambling Therapy.

• How you will be notified: When we make material changes to our responsible gaming measures or to the way our tools work, we may notify you by:
  • In-site notifications or banners when you log in on liraspini.com;
  • Pop-up messages within the "Responsible Gaming" or "My Account" areas;
  • Email notices sent to the address registered on your account, where required or appropriate.
• Where to check current terms: The most up-to-date version of this responsible gaming information will always be available via the "Responsible Gaming" link on liraspini.com. In the event of any inconsistency between translated versions, the English-language version will normally prevail.

Last updated: 20 January 2026. This date reflects the most recent REFLECT phase of our OBSERVE -> EXPAND -> REFLECT methodology for the Lira Spin profile, incorporating data verified up to late 2025 and current as of early 2026.

Contact & Feedback

Lira Spin encourages all players using the Lira Spin service on liraspini.com to contact us promptly if they have concerns about their gambling or suggestions on how we can improve our responsible gaming tools. While our primary licence is issued in Curaçao and we are not supervised by the UKGC, we recognise the value of transparent communication and feedback in reducing gambling-related harm.

Responsible Gaming Contact Channels

• Email: You can reach our support team using the primary support email address displayed in the footer and "Contact" section of liraspini.com. When writing, please include "Responsible Gaming" in the subject line so your request can be prioritised and directed to an appropriately trained member of staff.
• Telephone or live chat: Where a telephone number or live chat service is provided on liraspini.com, you may use it to discuss responsible gaming concerns. Our agents will be able to explain the available tools, assist with setting limits, and help you request Time-Outs or self-exclusion.
• Postal correspondence: If you prefer to write formally, you may send correspondence to the registered office of Fortuna Lira B.V. in Willemstad, Curaçao, as indicated in our general terms and conditions. Response times for postal communications are longer, so we recommend electronic channels for urgent matters.

Feedback Form for Self-Control and Support Requests

Within the "Responsible Gaming" area of your account on liraspini.com, you may find an online feedback or contact form dedicated to responsible gaming issues. Where available, this form can be used to:

• Request information about setting or changing deposit, loss or time limits.
• Ask for a Time-Out or self-exclusion if you are unable to use the automated tools.
• Provide feedback on how effective you find our tools and messages, or suggest improvements.
• Inform us if you believe our monitoring has missed important signs of risk in your own or another account's activity.

All responsible gaming-related communications are treated with discretion and processed in line with our privacy policy. Information you share may be used to OBSERVE risk patterns, EXPAND the protective measures we offer, and REFLECT necessary changes in our procedures, always with the aim of improving player safety within the legal framework applicable to Fortuna Lira B.V. and Lira Spin.