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Contact Us

If you need assistance regarding your account, payments processed via LiraPay Ltd, or any gambling services offered to Lira Spin players on the official website at liraspini.com, please contact us using the form below. Provide your name, a valid e-mail or messenger contact, and a clear description of your request or complaint so that our support team can identify your account and respond efficiently. Do not include full payment card numbers, passwords, or other highly sensitive data in this form; if we require additional verification documents (for example, for KYC or AML checks), we will give you specific instructions through a secure channel. Support is primarily provided in English (with Turkish available for some queries), and your personal data is processed only for the purpose of handling your enquiry in line with our privacy and security standards as applied in 2026.

We aim to acknowledge and reply to most enquiries within one business day, although complex cases (such as payment disputes, chargeback-related issues, or responsible gambling requests) may take longer to investigate. For faster support, you can use the live chat feature available in the lobby once you sign in on liraspini.com, or any additional contact channel (which may include a telephone line) that is explicitly listed on the website; if a phone number is not shown there, telephone support is not currently available. Please note that the services promoted to Lira Spin players are operated offshore by Fortuna Lira B.V., registered in Willemstad, Curaçao, under Curaçao eGaming license 365/JAZ (sublicense GLH-OCCHKTW07092023), and the operator does not hold a UK Gambling Commission licence. This means that UK-specific dispute mechanisms and ADR schemes mandated for UKGC-licensed operators do not apply, and your primary point of contact for complaints, account queries, and dispute escalation remains our internal support team via this form or live chat. Our staff cannot provide legal or tax advice; UK players remain responsible for complying with any applicable obligations to HMRC in relation to winnings from offshore sites as of 2026.